Last updated: 7/25/2024

This Privacy Policy describes how Zeal Racing (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zealracing.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of Recipients

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, shopping information and customer support information
• Internet or other similar network activity, such as Usage Data
• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call (661) 224-1749 or email us at info@zealracing.com or contact us at 610 West Avenue O, Unit 101, Palmdale CA 93551, United States.

At Zeal Racing, we want you to shop with confidence. Please review the following policy carefully before requesting a return, exchange, or refund.

1. Return Window

We accept eligible return requests within 30 calendar days of the date your order is marked delivered by the carrier.

Requests submitted after 30 days may be denied.

2. Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

• New, unused, uninstalled, and unworn condition
• Free of damage, modification, marks, odors, dirt, or signs of use
• Complete with all original hardware, accessories, manuals, tags, inserts, and packaging
• Packaging must be original and undamaged
• Proof of purchase or order number provided
• Return must be authorized by Zeal Racing before shipment

Items returned without prior authorization may be refused or subject to additional fees.

3. How to Start a Return

To request a return, contact:

Email: info@zealracing.com

Please include:

• Full name
• Order number
• Item(s) requested for return
• Reason for return
• Photos of item and packaging if requested

Approved returns must be sent to:

Zeal Racing
610 West Avenue O, Unit 101
Palmdale, CA 93551

If approved, return instructions will be provided. Unauthorized returns will not be accepted.

4. Return Shipping

Unless the return is due to our error (wrong item shipped, defective item, or carrier damage verified by claim), the customer is responsible for:

• Return shipping costs
• Safe packaging of returned merchandise
• Any insurance or tracking fees

We recommend using a trackable and insured shipping service. Zeal Racing is not responsible for lost, stolen, or damaged return shipments.

If we provide a prepaid return label for a customer-convenience return, the label cost may be deducted from the refund.

5. Restocking Fee

Approved returns may be subject to a 10% restocking fee.

Restocking fees typically apply to:

• Buyer’s remorse returns
• Incorrect item ordered by customer
• Refused deliveries
• Open-box returns
• Special-order items when accepted for return

Restocking fees may be waived when the return is caused by our verified error.

6. Non-Returnable / Final Sale Items

The following items are non-returnable and non-refundable unless defective upon arrival or required by law:

• Custom-made or personalized products
• Custom graphic kits
• Sale, clearance, closeout, or discounted final-sale items
• Gift cards
• Installed, used, modified, or damaged products
• Products missing original packaging or components
• Electrical or electronic components once opened, installed, paired, programmed, or used
• OEM or aftermarket electronic parts once opened
• Controllers, motors, tuning devices, ECUs, sensors, harnesses, displays, chargers, etc.
• Batteries of any kind
• Hazardous materials
• Talaria E-Moto bikes or similar vehicle purchases unless otherwise stated in writing
• EBMX batteries, controllers, motors, and power upgrade products once opened or used

7. Opened but Unused Electronics / Power Upgrades

Certain unopened electronic components, OEM parts, or power upgrade items may be considered for return only at our sole discretion if:

• Factory seals remain intact (if applicable)
• Item is completely unused and uninstalled
• Packaging is unopened or in resellable condition

If approved, these returns may incur a minimum 10% restocking fee.

8. Damaged, Defective, or Incorrect Orders

Inspect your order immediately upon delivery.

You must notify us within 5 calendar days of delivery if you received:

• A damaged item
• A defective item
• Missing parts
• Incorrect merchandise

Please provide photos of packaging, labels, and product condition. Failure to report shipping damage promptly may affect claim eligibility.

9. Exchanges

We do not guarantee direct exchanges.

The fastest option is to request a return (if eligible) and place a new order.

If we approve an exchange, replacement items will not ship until the original merchandise has been received and inspected.

Additional shipping charges may apply.

10. Refund Processing

Once your return is received and inspected, we will notify you whether the refund is approved or denied.

If approved, refunds are issued to the original payment method, less any applicable:

• Original shipping charges
• Restocking fees
• Return label charges (if applicable)

Refunds are typically processed within 10 business days after approval. Financial institutions may require additional processing time.

If more than 15 business days have passed since approval, contact info@zealracing.com.

11. Order Cancellations

Orders may be canceled only before processing or shipment.

Orders already packed, processed, special-ordered, or shipped may be subject to cancellation fees, shipping charges, or may need to follow the return process once delivered.

12. Refused or Undeliverable Shipments

Packages refused by the customer or returned due to an incorrect address may be subject to:

• Original outbound shipping charges
• Return carrier charges
• Restocking fee

13. Fraud / Abuse Prevention

Zeal Racing reserves the right to deny returns, refunds, or exchanges in cases involving:

• Excessive return activity
• Suspected fraud
• Returned items not matching original shipment
• Tampering
• Policy abuse

14. Limitation of Liability

Zeal Racing is not responsible for labor costs, installation costs, third-party service charges, loss of use, towing, downtime, or incidental/consequential damages related to any returned product, defective item, or delayed shipment unless required by law.

15. Policy Updates

We reserve the right to update this policy at any time without prior notice. The version posted on our website at the time of purchase governs the transaction unless otherwise required by law.

16. Contact Us

Zeal Racing
info@zealracing.com

Please see our International section below for orders shipping outside the US. 

We work closely with our vendors to have the product shipped directly to you from their warehouse if that means you will get the product faster.

Items will have an availability status and estimated ship date on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Some products will be marked Ships Within 24 Hours". These products will ship same or the next business day. The earlier in the day the order is placed, the better the chance it will ship that day.

Some items will be marked "Backorder". These items cannot ship same day and an initial email will be sent to you specifying your backorder item. Once the item becomes available we will update your order with tracking which will send you another email with the tracking details.

While we will do our best to ship from the distribution center closest to you, not all items will always be in stock in every location at all times.  In some cases we will split the order and ship each package out to you individually, in other cases we may need to consolidate the items in one location to ship out as one package.  We utilize our best judgment in an attempt to get the products to you as quickly as possible.

A shipping confirmation email and or backorder email including carrier-specific tracking information will typically be sent within 24 hours of an item shipping.  For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Shipping Method Explanation

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA based on the exact item(s) you want to purchase, please contact us at info@zealracing.com before placing an order.

Shipping Speed

Currently, We offer calculated shipping rates to provide you with the option of a faster shipping time based on the most current carrier rates.

Shipping Changes

Shipping changes after the order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in transit).

PO Boxes

Orders shipping to PO Boxes may require 1-2 business days processing before shipment in order to ensure delivery via the US Postal Service. Please contact customer service for the most accurate delivery estimates. Additionally, certain oversize items may be restricted from delivery to a PO Box depending on the policies of the receiving facility. If we are unable to ship your item to a PO Box, we will contact you.

Alaska, Hawaii, and U.S. Territories

Orders shipping to Alaska, Hawaii, and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will typically ship via the United States Postal Service. In some instances, packages may also ship via UPS Ground. Please allow an additional 1-5 business days to process your order. 

Additional Fees May apply when shipping to areas outside of the contingent 48 US states. 

E-Bike Shipping

E-bikes will be shipped via freight. Shipping for E-bikes is charged during the checkout process, unless you have selected for local pickup. E-bikes will ship using the most effective carrier available for your area of delivery and pick up date.  

Shipping damages

Damages during shipping must be reported within 7 days of receiving the item. Damaged shipment claims made after 7 days will not be eligible for coverage with  shipping insurance. 

International Orders

Orders shipping to an International destination will typically ship via USPS or UPS. Please allow an additional 1-5 business days to process your order. 

Additional shipping fees will apply for international orders and will be calculated at checkout. 

The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once a shipment reaches the recipient's country based on their countries import, taxes, and duties regulations. 

Delivery Policy

Typically packages will be left at your door and do not require a signature. Sometimes we will ship an item vendor direct and those vendors may require a signature on their shipments. If you need one way or the other, please contact Customer Service before placing your order.

1.  Acceptance The Use Of ZEAL Racing Terms and Conditions

Your access to and use of zealracing.com is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2.  Product usage

Some state/countries may prohibit of an electric vehicle such as electric bike. Make sure you are informed about your local laws before you make any purchase with ZEAL Racing. Some parts that are sold on this site are for closed circuit purposes only. These parts cannot be used on the road. ZEAL Racing shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products. 

4.  Change of Use

zealracing.com reserves the right to:
4.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that zealracing.com shall not be liable to you for any such change or removal and.
4.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5.  Links to Third Party Websites

zealracing.com Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

6.  Copyright 

6.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to zealracing.com or otherwise used by zealracing.com as permitted by law.
6.2  In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7  Disclaimers and Limitation of Liability 

7.1  The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

7.2 zealracing.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if zealracing.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

7.3  To the extent permitted by law, zealracing.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
7.4  zealracing.com makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
7.5  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of zealracing.com for death or personal injury as a result of the negligence of zealracing.com or that of its employees or agents.

8.  Indemnity

You agree to indemnify and hold zealracing.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against zealracing.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

9.  Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

10.  Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of the United states and you hereby submit to the exclusive jurisdiction of the United states courts.

11.  Return Policy

Any returned part are subject to approval and need to be brand new in its original package. For any returned item we can charge up to 10% for restocking. For any broken part we offer you a full refund for the returned part.