• Rawrr Inc. offers a *30-day warranty on workmanship defects and operational issues for the unit.
• Rawrr Inc. offers a *30-day warranty on all parts and OEM accessories.
• Rawrr Inc. offers a *365-day warranty for the power system (motor, controller, display, and battery)

*From the date of the unit or product delivery

Warranty Exclusions

Rawrr Inc. excludes normal wear components (such as brake components, seals, bearings, chains, and suspension components, tires, rims, grips, handlebars, as well as exclusions for misuse of product, or failure caused by damages due to accident, collisions, or general neglect. Misuse may include altering any factory wiring or installing any non-genuine Rawrr parts, as well as any racing or competition use.  Any misuse in charging, discharging, or improperly storing the unit will also void this limited warranty.  Limited warranties are non-transferable, and you must have an original receipt (proof of purchase) from Rawrr Inc or a Rawrr Inc. authorized dealer.

(Note: If there is a case beyond these timeframes, warranty may not apply. These will be handled on a case by case basis. It is not an automatic no; just means it is not an automatic yes either.)​​

Shipping Policy

Rawrr Vehicles are pre-assembled and shipped as semi-complete units. Because of this, all units ship via LTL Truck. Some shipments will require a delivery appointment. Please double-check that you have included the correct contact e-mail address and telephone number so our Freight carrier can arrange your delivery. Zeal Racing happily provides liftgate services and other special delivery services at your own expense, please let us know when you make the purchase.

• With LTL Freight, there are times when not all locations are deliverable.  If this occurs, we will contact you and ask for an alternative address to where the unit can be delivered to.  
• After your order has been placed and you receive your order confirmation email, the order will ship with 1-3 business days, dependent upon the day your original order was placed.
• Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility. Your shipment will require a signature at the time of delivery.

Shipping Damages Claim

All shipping damage must be noted with the delivery carrier at the time of delivery.

• All Claims must be placed directly through the carrier that delivered your unit.
• Rawrr Inc. and Zeal Racing are not responsible for shipping damages incurred while the unit was in transit.
• Rawrr Inc. Zeal Racing are not responsible for filing any claims for damage on a delivered unit.

___________________________________

Return Policy

Customer's can only request an order cancellation if we are unable to fulfill your order. You may also cancel your order if your item has not been shipped. Please note that your item has been shipped if there is a tracking number, even if the tracking number has not been updated by the carrier yet. Once the item is shipped your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for a 10% restocking fee.

• Rawrr Inc. and Zeal Racing recommend that consumers conduct all their research thoroughly before completing their purchase of a Rawrr Unit.
• Shipping costs are non-refundable for change of mind returns.

Parts and Accessories Return Policy

We understand that sometimes a part or accessory may not be what you expected, or not actually be what is needed. Should this occur, the following policies apply. 

• Once you have received a shipping notification, your order cannot be canceled, and you must request a return.
• You may request a return within 30-days of the original order date. The item must be in the original packaging, unused, uninstalled, unaltered, undamaged, and in new, resellable condition. This is the only way a product return will be accepted and processed.
• Once you have contacted our customer service or return warranty department, if returnable, they will issue you a return authorization number so that we can track your return and associate it with your account.
• When shipping your product or parts back to Rawrr Inc, you must include a copy of this return authorization (R/A) number in the shipping box or bag.
• Once the product has been returned to us, inspected by our team, and is accepted as complete (including the original product box, with the unit in its original packing materials), then we will refund your purchase price, less original shipping and handling fees. We do not refund any shipping. 
• Shipping costs are non-refundable for any canceled or returned orders, except for miss shipped items and faulty products.